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Customer Care

Customer Care for Community Champions  (CC2)


Description
This module targets Community Champions who wish to gain more confidence in their understanding and communication of retrofit, and how they can play a role supporting retrofit delivery in their local community. Each chapter with corresponding learning outcome can be taken as a micro credential.
Content
  • 1 Introduction to Customer Care
  • 1.1 Module structure & objectives
  • 1.2 Context & Background
  • 1.3 Past experiences check in
  • 2. Customer Capabilities
  • 2.1 What are customer capabilities?
  • 2.2 Occupancy circumstances
  • 2.3 Knowledge and Perceptions
  • 3. Customer Opportunities
  • 3.1 What are customer Opportunities?
  • 3.2 Access to finance
  • 3.3 Access to Knowledge
  • 3.4 Access to Advice
  • 4. Customer Motivation
  • 4.1 What is Customer Motivation?
  • 4.2 Social Benefits
  • 4.3 Environmental Benefits
  • 4.4 Financial Benefits
  • 4.5 Getting the messaging right
  • 5. Conclusions
  • 5.1 Share and learn Forum
  • 5.2 End of module check in
  • 6. Additional resources
  • Reference Materials
Completion rules
  • You must complete 60.00% of the content
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